Knock Your Socks Off Answers

Knock Your Socks Off Answers

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Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.Solving Customer Nightmares aamp; Soothing Nightmare Customers Kristin Anderson, Ron Zemke ... They define a clear task for the service person. 5. They set a challenge for the service person. We have translated these observations into a five-step process for getting great service that we are convinced can be learned andanbsp;...


Title:Knock Your Socks Off Answers
Author: Kristin Anderson, Ron Zemke
Publisher:AMACOM Div American Mgmt Assn - 1995
ISBN-13:

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