Straight from the Top
As President and CEO of Canada's largest and most influential airline, Robert Milton has presided over the most tumultuous period of the airline industry's history. He gives us his forthright, brutally honest views about the challenges of his job, as well as his vision for Air Canada as it restructures itself into a cost-competitive, full-service airline. Milton goes behind the boardroom doors to reveal the truth about events in the past decade. In addition, Milton explains what drives his passion for this business and offers a fascinating glimpse into the workings of a major airline. Milton is admired by many as an industry visionary and brilliant airline strategist, and his impact on the international airline industry has been significant. This book is sure to appeal to anyone interested in what makes the man tick or in what the future holds for Air Canada.162 had built up a fair number of points in their travel. ... Nothing that the hp customer service person oanered satisfied the customer, who screamed through the telephone: aListen, if you dona#39;t fix this thing to my satisfaction, Ia#39;m going to comeanbsp;...
| Title | : | Straight from the Top |
| Author | : | Robert Milton |
| Publisher | : | Greystone Books - 2009-07-01 |
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